Shipping policy
Shipping Policy
Effective Date: July 1, 2026
At Apriais™, every order is thoughtfully prepared with care and attention to detail. Many of our products are made to order or fulfilled by trusted third-party partners, allowing us to offer carefully curated, high-quality products without maintaining large inventories.
Because many items are produced specifically for you after your order is placed, processing and shipping times may vary depending on the products purchased.
Order Processing
Most orders begin processing shortly after they are placed.
Because many Apriais™ products are made especially for you, production generally requires 2–7 business days before shipment. Certain products, custom items, or periods of high demand may require additional processing time.
Orders are processed Monday through Friday, excluding weekends and major holidays.
You will receive an email confirmation once your order has shipped.
Order Changes & Cancellations
Because many Apriais™ products begin production shortly after an order is placed, cancellation or modification requests must be submitted within four (4) hours of purchase.
While we will make every reasonable effort to accommodate requests received within that timeframe, changes cannot be guaranteed once production has begun.
After production has started, orders cannot be canceled, modified, or exchanged except as outlined in our Return & Refund Policy.
Estimated Shipping Times
Once production is complete, estimated shipping times are generally:
| Destination | Estimated Delivery |
|---|---|
| United States | 3–8 Business Days |
| Canada | 7–15 Business Days |
| International | 10–30 Business Days |
These delivery estimates begin after production has been completed and are provided as estimates only.
Actual delivery times may vary due to carrier operations, customs processing, weather, holidays, or other circumstances beyond our control.
Apriais™ cannot guarantee delivery dates.
Multiple Shipments
To provide the widest selection of products, Apriais™ partners with multiple fulfillment providers.
As a result, items purchased within the same order may:
- Ship from different fulfillment locations
- Arrive in separate packages
- Have different delivery dates
- Include multiple tracking numbers
This is normal and does not indicate a problem with your order.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Shipping Delays
Occasionally, production or shipping delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Shipping carrier delays
- Customs inspections
- Supply chain disruptions
- Public holidays
- High seasonal demand
- Labor shortages
- Government actions
We appreciate your patience should these situations occur.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Apriais™ is not responsible for deliveries affected by:
- Incorrect addresses
- Incomplete addresses
- Returned packages due to address errors
- Refused deliveries
Orders returned because of an incorrect or incomplete shipping address provided by the customer may be reshipped once any applicable additional shipping charges have been paid.
Please contact us immediately if you discover an address error after placing your order.
Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible.
We will work directly with the shipping carrier and our fulfillment partners to investigate the shipment.
If a package is confirmed lost by the shipping carrier after investigation, Apriais™ will, at its discretion and in accordance with our fulfillment partner policies, provide one of the following:
- A replacement
- Store credit
- A refund
Lost package investigations typically require several business days depending on the shipping carrier.
Delivered but Not Received
If tracking indicates your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location
- Asking members of your household
- Checking with neighbors
- Contacting the shipping carrier directly
If you are still unable to locate your package, please contact us and we will gladly assist you with the carrier's investigation process.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These fees are the responsibility of the customer unless otherwise required by applicable law.
Apriais™ has no control over these charges and cannot predict their amount.
Holiday Shipping
Production and shipping times may increase during holidays and peak shopping seasons.
To help ensure timely delivery, we encourage customers to place holiday orders well in advance.
Fulfillment Partners
Apriais™ partners with trusted third-party manufacturers and fulfillment providers, including print-on-demand and dropshipping partners, to produce and ship many of our products.
While we carefully select these partners for their quality and reliability, production timelines, inventory availability, shipping methods, and delivery schedules may vary.
Apriais™ reserves the right to follow the policies of its fulfillment partners regarding production, replacements, shipping investigations, refunds, and fulfillment procedures where applicable, while always striving to provide fair, responsive, and compassionate customer service.
Questions About Your Order?
We're here to help.
Email: support@apriais.com (please replace with your customer support email)
To help us assist you as quickly as possible, please include:
- Your order number
- Your full name
- A brief description of your question or concern
The Apriais Promise™
Every Apriais™ order is thoughtfully prepared with care, purpose, and attention to detail.
Our goal is to provide products that reflect beauty, quality, and meaningful living while delivering an exceptional customer experience from the moment you place your order until it arrives at your doorstep.
If you ever have questions or concerns, we're here to help. We believe in treating every customer with fairness, kindness, and respect, and we will always strive to resolve concerns in a thoughtful and compassionate manner.