Refund policy

The Apriais Promise™

At Apriais™, every product is thoughtfully selected or made especially for you with the hope that it will bring beauty, purpose, and inspiration to your everyday life.

Because many of our products are created on demand or fulfilled through trusted partners, we ask that you carefully review your order before completing your purchase.

If something isn't right, we're here to help.

Our Commitment to You

If your order arrives:

Damaged
Defective
Incorrect
With a printing or manufacturing error

Simply contact us within 14 days of delivery, and we'll make it right.

Depending on the situation, we will gladly provide:

A replacement
A refund
Another fair solution

at no additional cost to you.

Quality Matters

Every Apriais product is carefully inspected before shipping. While slight variations in color, texture, or placement may naturally occur during the manufacturing process, we strive to ensure every item reflects the quality and craftsmanship our customers deserve.

Here for You

If you ever have questions about your order, sizing, or a product before purchasing, we encourage you to reach out. We're always happy to help you make the best choice.

Email: apriaisadmin@gmail.com

Thank you for allowing Apriais to be part of your journey.

With gratitude,

The Apriais Team

Return & Refund Policy

Effective Date: July 2026

At Apriais™, many of our products are made to order or fulfilled by trusted fulfillment partners. Because each order is created specifically for you, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Returns & Exchanges

We do not accept returns or exchanges for:

Incorrect size ordered
Change of mind
Preference after delivery
Personalized or custom products
Final sale items

Please review all sizing charts before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once approved, we will provide a replacement or refund at no additional cost.

Lost Packages

If your package appears lost during transit, please contact us. We'll work with the shipping carrier and our fulfillment partners to investigate and determine the appropriate resolution.

Shipping Address

Customers are responsible for providing an accurate shipping address.

Apriais™ is not responsible for packages that are:

Delivered to an incorrect address provided by the customer
Returned because of an incomplete or incorrect address
Refused upon delivery
Marked as delivered by the shipping carrier

Additional shipping charges may apply for returned packages that require reshipment.

Cancellations

Because many of our products enter production shortly after an order is placed, cancellation requests must be submitted within 4 hours of purchase.

Once production begins, orders cannot be canceled or modified.